Mamak44 Privacy Policy – Malaysia Member Personal Data Protection

1. Introduction – Who We Are and Why This Policy Exists

Mamak44 is an online entertainment platform operating for users in Malaysia. As the platform operator, we are responsible for all personal data you provide to us, whether during registration, during daily use of the platform, or when you contact our support team.

This Privacy Policy is written to give you a clear and honest picture of how we handle your personal information. We have no interest in hiding anything behind lengthy and confusing legal language — we want you to understand what happens with your data, in plain terms.

This policy applies in conjunction with Terms and Conditions us, and both documents together form the complete agreement between you and mamak44.

2. Personal Data We Collect

We only collect data that is strictly necessary to operate the platform safely and efficiently. There is no excessive or purposeless data collection. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Full name as per identity card or passport.
• Identity card number (MyKad) or passport number for KYC purposes.
• Your active email address.
• An active Malaysian mobile phone number.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Supporting documents uploaded during the KYC verification process (ID card photo, verification selfie).

2.2 Data Collected Automatically

• IP address of the device used to access the platform.
• Device type, operating system, and web browser version.
• Game session records — games played, session duration, bets placed, and outcomes.
• Financial transaction records — deposits, withdrawals, and bonus usage.
• Account activity logs — login timestamps, account settings changes.
• Cookie data for platform functionality and internal analytics.

3. How We Use Your Personal Data

Every piece of data we collect has a specific and legitimate purpose. We do not use your data for purposes unrelated to platform operations. The following are the primary purposes for data use:

4. How We Protect Your Data

The security of your personal data is something we take extremely seriously. This is not just words — we continually invest in security infrastructure to ensure your data does not fall into the wrong hands.

Technical security measures we implement:

• All data is stored and transmitted using 256-bit SSL/TLS encryption — the same standard used by banking institutions.
• Member account passwords are stored in hashed form using modern algorithms that cannot be decrypted by anyone, including the mamak44 team itself.
• Our servers are protected by enterprise-grade firewalls with 24/7 threat monitoring.
• An intrusion detection system (IDS) monitors any unusual activity in real time.
• Internal access to member personal data is restricted to staff who genuinely require it, and every access is logged.
• Security testing (penetration testing) is conducted on a regular basis by independent third parties.

5. Sharing Data with Third Parties

This is a section that often raises concern among users, and we understand why. Many other platforms share user data with advertising parties without the user's knowledge. mamak44 does not do this.

Your personal data is only shared in the following very limited situations:

Sharing Required for Operations

• Licensed payment processors — to process deposit and withdrawal transactions. They receive only the minimum data required to complete those transactions.
• KYC service providers — for identity document verification. This sharing is a legally mandated compliance requirement.
• Cloud infrastructure providers — to host and operate the platform. All stored data is fully encrypted.
• Competent authorities — when required by court order or a valid request from law enforcement authorities.

6. Cookies and Tracking Technologies

The mamak44 platform uses cookies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit the website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions — login, game sessions, and security. Cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, theme, and display settings. Enhancing ease of use.
• Analytics Cookies: Helps us understand how members use the platform so we can improve the experience. This data is collected in aggregate and does not identify individuals.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform functions.

7. Data Retention Period

We do not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Once the retention period expires, data is securely deleted or fully anonymised so it can no longer be linked to any individual.

8. Your Rights Over Your Personal Data

As a mamak44 platform user, you have clear rights over your personal data. We fully respect these rights and will process any related requests carefully and in a timely manner.

9. Child Safety

The mamak44 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals below this age limit.

Should we discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:

• Suspending the account in question immediately.
• Deleting all data associated with that account.
• Returning any remaining balance to the owner's bank card or payment method used.

We encourage parents and guardians to monitor their children's online activities and ensure they do not access platforms that are not intended for them.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When significant changes occur, we will notify you via:

• In-platform notification upon your next login.
• Email to the address registered to your account.
• A clear notice at the top of this page shows the date of the latest update.

Continued use of the platform following any updates to this Privacy Policy constitutes your acceptance of the updated version. We encourage you to review this page periodically.